Our Promise to You
Choosing to live in a BrightSky neighborhood is a decision we don’t take lightly. Providing high-quality homes is just the beginning—what sets us apart is how we show up for our residents every day. The BrightSky Commitment is our way of putting that promise into action: a clear set of service standards that reflect the thoughtful, high-touch experience every resident deserves.
We’ll Respond to Your Maintenance Request Within Two Hours
We aim to acknowledge and begin addressing all non-emergency maintenance requests within two hours during office hours. For more complex issues, we’ll keep you updated every step of the way—because communication matters.
You Can Choose the Lease Length That Fits Your Life
Life doesn’t come in one-size-fits-all, and your lease shouldn’t either. BrightSky offers flexible lease lengths ranging from 6 to 14 months (community-dependent), giving you the freedom to rent on your own terms.
We Host Events Based on What You Care About
Connection builds community. That’s why we fund quarterly events and programs shaped by resident interests. Ask your Resident Services team how to get involved in Brighter Communities—your idea might be the next big hit.
We Invest in Renewable Energy to Offset Your Utility Costs
At BrightSky, we’re committed to sustainability through renewable energy initiatives—including solar power across many of our California communities. In locations with solar programs, the energy generated helps offset costs that support the maintenance and operation of shared community amenities. A portion of the savings is also applied as a credit toward your monthly utility bill.
We Help Cover the Cost of Your First Housewarming Party
Don’t wait for our next block party to get to know your neighbors! As part of your move-in, BrightSky offers a housewarming contribution to help you celebrate—whether it's tacos in the backyard or coffee and pastries with your closest crew. Ask your Resident Services team for available options and details for your community.
We Act on Resident Feedback
Your voice matters. We offer multiple ways to share your experience and ideas, from surveys to leadership roundtables. And you’ll always be in the loop with updates about what’s happening in your community. Our goal? To get better, every day.
